When you pay for a job or a food order, the money is held by iHandyApp in a protected status. It is not paid out to the provider or vendor immediately. It's released once you confirm the job or order is complete, or once a dispute you've raised has been reviewed and decided.
A refund on a paid, in-progress job or order goes through our in-app dispute process rather than an automatic button, so both sides get a fair hearing. Our team reviews the chat history, photos, and any other evidence, and decides one of: releasing the payment to the provider or vendor as normal, a partial refund, a full refund, or dismissing the complaint. The ledger is updated to match whatever is decided.
Once a refund is approved, it's sent back through Paystack to your original payment method. Paystack's own processing typically takes a few business days to reflect in your account, depending on your bank. We'll confirm a more exact window here once that's been tested against a live Paystack account.
If you have a question about a specific refund or cancellation, the fastest route is the dispute or support option inside the app. For anything else, write to hello@ihandyapp.com.
